Shipping Methods and Rates
Shipping is calculated by weight distance and insured value of order. We have no hidden charges.
JNL Thrift Shop.com ships by USPS or UPS depending on the weight and type of the item (s) ordered.
We currently offer the following UPS shipping methods for 2nd Day Air or Next Day Air please call our Customer Service department at 1-317-757-8273.
Please note: We try our best to ship all orders the same day. However if you request an air shipment and want to confirm shipment of your order please call our Customer Service department at 1-317-757-8273.
Returns
JNL Thrift Shop.com offers a 30 day return policy. Merchandise returned for refund within the 30 day return period is subject to a 15
Percent restocking fee. Original shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA
Number (Returned Merchandise Authorization) from JNL Thrift Shop.com. Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from date of issuance.
Returns must be 100
Percent complete in original factory condition with all original boxes and packing materials contain all manuals inserts warranty card (s) software cables and accessories. Additional charges may apply if the merchandise is not returned in 100
Percent complete condition.
Before requesting an RMA (Return Merchandise Authorization) make sure that you
have read and understood clearly our Return Policy.
To obtain an RMA
Number please email us at info@jnldjservice.com.
RMA Number and return directions will be emailed to customer
within 3 days.
When shipping your package we recommend that you insure the package you are returning. In the
event the package is lost or damaged in transit JNL Thrift Shop.com shall not be responsible. We suggest that you use
a traceable carrier that can provide you with proof of delivery. RMA number must appear clearly on the shipping label
affixed on the outside of all return shipments. Please do not mark the box itself in any other way.
We reserve
the right to refuse a return on any product that does not meet these requirements.
After we have received your
return inspected it and approved it for a refund we will credit the approved refund amount to the original credit card
used for purchase.
Defective Merchandise
Although all products sold at JNL Thrift Shop.com
are covered by the Manufacturers warranty.
If your merchandise arrives malfunctioning or appears to be defective please
contact the manufacturer to obtain warranty service. In many instances manufacturer representatives can diagnose and
resolve product concerns over the phone. Our Customer Service team will make every effort to assist you in obtaining
technical support and warranty service. The Customer is responsible for return shipping and handling charges on all
returned items.
Damaged Merchandise
In the event that your merchandise arrives to you in physically
damaged condition due to transit damage please call Customer Service at 1-317-757-8273 You must make claims for
damage within 3 days of delivery. After this allotted time we cannot accept responsibility for the claim. We will
contact the delivery carrier (UPS or FedEx) on your behalf and have the merchandise picked up and inspected.
Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse
a replacement will be shipped to you.
Refused Shipments
At JNL Thrift Shop.com we make every
effort to ship orders expeditiously. Merchandise that is refused will be subject to a 15
Percent restocking fee. Shipping and handling charges are non-refundable. If you wish to cancel
your order prior to shipping please call as soon as possible at 1-317-757-8273. No charges will
be posted for cancellations that are made prior to processing and shipping. |
